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Contact Center Journal

Contact Center, Social & Mobile Customer Care

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    Contact Center Journal

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    Contact Center Journal

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    Contact Center, Social & Mobile Customer Care

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    How Call Centers Use Behavioral Economics to Sway Customers

    How Call Centers Use Behavioral Economics to Sway Customers

    Next time you’re on the phone with a call center, listen carefully to what the rep says. Chances are you’ll hear your name several times, hear a tone of empathy, maybe an “I’m sorry.” It would be nice to think the rep really cares — but of course she’s probably just following a script. That […] July …

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