You can ease an organization’s overall e-mail burden by teaching top executives to send fewer, and clearer, e-mails, a team from consulting and academia has discovered. In a study at the headquarters of a large company, the team found that each executive e-mail begets a time-wasting flurry of other messages, especially if the original is confusing or ambiguous.
Research: To Reduce E-mail, Get Execs to Send Fewer Messages
A visual look at how dramatic the potential time savings can be.
September 04, 2013
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New!
HBR Learning
HBR Learning
Writing Skills Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.