To save both time and money, contemporary companies of all sizes have expanded the use of conference calls — in many cases almost totally replacing face-to-face business meetings.

What Are Conference Call Services?

The combination of work-from-home arrangements and other new logistical arrangements created by an increasingly virtual world have made telephone conferencing a new part of the daily business routine. Make no mistake — effective business communication is as important as it ever was, but there are now new and more cost-effective methods to make it happen. Some important features of conference call services include the following:

• Tools that allow conference call participants to interact.
• Web controls that facilitate document sharing.
• Professional-quality video and audio connections.
• Real-time features — round-the-clock support, hand-raising surveys
• Whiteboarding features that contribute to productive brainstorming.

Whether conference calls are restricted to employees or include external participants such as suppliers and investors, the quality of conference call services can directly and immediately reflect on a company’s overall branding and reputation.

Who Uses Conference Call Services?

Any company that wants to facilitate collaboration without the need for getting everyone together in the conference room should become an active user of conference calls. Here are four examples:

• Small businesses and entrepreneurs — Small business owners need constant help with juggling busy schedules, and conference calls provide a practical solution that can also enhance a professional appearance for even the smallest enterprise.
• Legal tele-conferencing — The legal profession can increase productivity and billable hours by reducing time spent traveling between depositions, client meetings, mediation/arbitration conferences and expert interviews.
• Distance education — Tele-classrooms open up educational opportunities with minimal incremental expenses.
• Large companies — Reducing travel expenses and travel time can contribute to significant bottom-line improvements and enable multiple events to be completed in a short period of time.

Everyone is becoming more mobile while still wanting even more real-time business communication — using conference call services is one of the most effective strategies for organizations to guarantee professional and accurate results when pursuing these elusive communication goals.

Why Companies Need Transcription for Conference Calls

Conference call transcription services are frequently as important as the conference call itself. An accurate record of everything that is said on conference calls is often a legal necessity due to record-keeping requirements and compliance regulations.

Equally important, however, is giving everyone a definitive summary after the event so that each participant can pay attention to what is being said instead of needing to take meticulous notes during the call. With fluctuating schedules, many key individuals might not be able to participate in an important conference call on a “real-time” basis. By transcribing the call, everyone will get the message whether they were actually on the “live” call or not. In turn, knowing that you will be using conference call transcription services in advance provides more flexibility in scheduling the call in the first place. “Perfect timing” is not as essential when transcribing a conference call allows even non-participants to get the same information as those who are actively participating in the call.

How Companies Can Leverage Transcription with Conference Calls

The most cost-effective strategy for organizations is typically to combine conference call services and conference call transcription services from the same provider. Not only will this arrangement be simpler for your company to arrange and manage, the conference call services supplier is more likely to reduce the overall service price when the two are combined.

Further cost savings are also possible by using an offshore delivery partner to eliminate the need for major conference call and transcription investments. To find out how to make conference calls a bigger and more effective part of your business, make a point to schedule a conference call with Wizscribe.

– Wizscribe